Returns

RETURNS INFORMATON

At Regatta we offer a 100% guarantee. If you are in any way dissatisfied with the goods you have ordered for any reason, we will give you a full refund, provided that you return them to us unused with original labels and packaging, including proof of purchase within 30 days.

When will I receive my refund?

You'll receive an email to confirm when we have received the item at the warehouse, after which your refund will appear in your account within 2 days. This shouldn't take longer than 30 days from the day that you returned the item back to us. Note: Unfortunately we can only accept returns of products purchased via the website. If you have purchased goods through one of our stockists or dealers, please arrange your return with them directly.

How do I return my items?

A returns form is included in your parcel. This slip is your proof of purchase. Please complete the returns form and enclose it with the goods you are returning to: Regatta Limited
Pioneer Point
Regatta
Poole Hall Road
Ellesmere Port
CH66 1ST
United Kingdom
Alternatively you can also use our return service portal to create a label by selecting your country location, the cost will then be advised: Click Here to use our return service portal Please note, when sending a return, the parcel and postage costs are your responsibility. Therefore we recommend that you request a proof of posting certificate.

TRACK YOUR RETURN

Track your item here

FAULTY ITEMS

Customers can return faulty goods for a full and complete refund. We will arrange this return. If you return via another provider Regatta will not be responsible for mis-use of the returns procedure when returning goods (faulty or otherwise) back to us. The refunded cost of returning goods to us can only be guaranteed when agreed with our Customer Services in advance. If your item is faulty please email the Customer Service team on customerservices@regatta.com, they are available from 8.00am-8.00pm Monday to Friday, and will try to resolve the problem as quickly as possible.

Will I get back the original postage and packaging charges that I paid if I cancel my order?

If you are in the European Union and you cancel your order within fourteen days after the day you get your goods, and you cancel the whole order, we will refund the standard postage and packing costs you paid as part of that order (if any), in accordance with the Distance Selling Regulations. You need to notify us within the 14 day cancellation period via written communication to comply. The item then must be returned within 14 days from this notification. Please use this link if you wish and fill in relevant details - http://www.regatta.com/eu/cancellation-form If you paid for premium or express delivery, we will only refund the cost of standard delivery. You will have to pay the costs of sending the order back to us. We will not refund any postage and packing charges if you cancel after the fourteen days allowed under the Distance Selling Regulations or if you only cancel part of your order (although you still have 28 days to return your goods and receive a refund for the cost of the goods).