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Contact Us
Delivery Information
Returns
Payment DetailsCall Us
0161 866 0486
Our customer service team are available to take your call Monday to Friday 8:00am - 8:00pm and are also here to help Saturday and Sunday 10:00am - 4:00pm. *please note we do occasionally record our calls for training purposes only.We would always hope that you’re pleased with any purchase you’ve made from Regatta. However, if there is something you are not happy with please get in touch with the team in Regatta customer service so that awe can try to help you.
Please contact us straight away
In the first instance please call or email with any problem you may have as soon as possible. The team will always try to sort out any issue for you via email or telephone and will try to reach a happy conclusion.
Phone: 0161 866 0486. Our customer service team are available to take your call Monday to Friday 8:00am - 8:00pm and are also here to help Saturday and Sunday 10:00am - 4:00pm. *please note we do occasionally record our calls for training purposes only.
Email: Please complete our online form to send an email to our customer service team.
Write to us: Regatta Ltd, Basecamp, Mercury Way, Urmston Manchester, M41 7RR.
Escalating the complaint
If after contacting us you feel we still haven't resolved your complaint satisfactorily, please email or write to our Head of Customer Service:
headofcustomerservices@regatta.comHead of Customer Service
Regatta Ltd
Basecamp, Mercury way
Urmston
Manchester M41 7RR
If after following our internal complaints procedure you still feel that we have not satisfactorily resolved your complaint, then you can access the Online Dispute Resolution platform by following this link
2. Delivery Information
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Delivery Options Delivery Information Delivery Restrictions Hermes Parcel Shop3. Results
Here’s what we found.
Delivery to a Hermes Parcel shop store next day :
- 1. Order before 3.30pm monday to friday to a store of your choice for collection in 2 working days
- 2. Delivery is Monday - Saturday (excl. Public Holidays)
- 3. Over 5,000 Hermes Parcel shops nationwide
- 3. To find your nearest store, simply visit https://www.myhermes.co.uk/parcelshop-finder.html and enter your postcode
2. Returns Information
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Returns to a My Hermes Location Returns to Warehouse3. Results
Here’s what we found.
RETURNS TO WAREHOUSE
At Regatta we offer a 100% guarantee. If you are in any way dissatisfied with the goods you have ordered for any reason, we will give you a full refund, provided that you return them to us unused with original labels and packaging, including proof of purchase within 30 days.WHEN WILL I BE REFUNDED?
You'll receive an email to confirm when we have received the item at the warehouse, after which your refund will appear in your account within 2 days. This shouldn't take longer than 30 days from the day that you returned the item back to us. Note: Unfortunately we can only accept returns of products purchased via the website. If you have purchased goods through one of our stockists or dealers, please arrange your return with them directly.TO RETURN ITEMS:
A returns form is included in your parcel. This slip is your proof of purchase. Please complete the returns form and enclose it with the goods you are returning to: Regatta Ltd,Pioneer Point,
Poole Hall Road,
Ellesmere Port,
CH66 1ST
Please note, when sending a return, the parcel and postage cost are your responsibility. Therefore we recommend that you request a proof of posting certificate available from your local Post Office free of charge.
FAULTY ITEMS
Customers can return faulty goods for a full and complete refund. We will arrange this return. If you return via another provider Regatta will not be responsible for mis-use of the returns procedure when returning goods (faulty or otherwise) back to us. The refunded cost of returning goods to us can only be guaranteeed when agreed with our Customer Services in advance. If your item is faulty please call the Customer Service team on 0161 866 0486, they are available from 8.00am-8.00pm Monday to Friday, and will try to resolve the problem as quickly as possible.WILL I GET BACK THE ORIGINAL POSTAGE AND PACKING CHARGES THAT I PAID IF I CANCEL MY ORDER?
If you are in the European Union and you cancel your order within fourteen days after the day you get your goods, and you cancel the whole order, we will refund the standard postage and packing costs you paid as part of that order (if any), in accordance with the Distance Selling Regulations. You need to notify us within the 14 day cancellation period via written communication to comply. The item then must be returned within 14 days from this notification. Please use this link if you wish and fill in relevant details - https://www.regatta.com/cancellation-form If you paid for premium or express delivery, we will only refund the cost of standard delivery. You will have to pay the costs of sending the order back to us. We will not refund any postage and packing charges if you cancel after the fourteen days allowed under the Distance Selling Regulations or if you only cancel part of your order (although you still have 28 days to return your goods and receive a refund for the cost of the goods).3. Results
Here’s what we found.
Returns to a My Hermes Location
Find your Local Hermes LocationARRANGE COLLECTION FROM YOUR HOME OR DROP THE PARCEL OFF AT A NEARBY MYHERMES LOCATION.
EASY TO CHOOSE
- 1. Fill out the returns section on the front of your delivery note
- 2. Package your parcel securely with the delivery note inside, making sure that you've removed the original address label
- 3. Your collection from your home or drop off your parcel at a nearby myHermes location.
TRACK YOUR RETURN
Track your item here2. Payment Information
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Payment Details3. Results
Here’s what we found.
We accept: Visa, or MasterCard. We are sorry that we are unable to accept American Express card payments. For payments by debit or credit cards we only debit your card once your order has been despatched.If you are using Paypal as a payment method, payment is taken upon order, if for any reason we are unable to despatch your goods we will refund you direct to your Paypal Account and advise via email that this has been processed.
We try our level best to send orders out in one delivery, if your order is sent in two deliveries, don't worry you will not be charged for the additional delivery. However, your card statement may show you order value split into separate charges corresponding to each despatch.
We unfortunately are not able to accept e cheque payments in paypal, if they are submitted we will cancel the order and email via paypal to confirm not accepted.